We aim to provide a professional, first class service at all times. If however, our service does not meet your expectations, please contact:
Arkel Limited
New London House
6 London Street
London
EC3R 7LP
Telephone: 0203 741 9527
Email: [email protected]
Please quote your policy number in all correspondence. You may also contact your broker who will be able to contact us on your behalf.
We will try to resolve your complaint within three working days, failing that it will be referred to your Insurer.
For Liability policies
Complaints Manager Chaucer Syndicates Limited Plantation Place 30 Fenchurch Street London EC3M 3AD
Telephone: +44 (0) 20 7397 9700
Email: [email protected]
In the event that you remain dissatisfied you may then refer the matter to the Complaints team at Lloyd’s:
Complaints Lloyd’s Fidentia House Walter Burke Way Chatham Maritime Kent ME4 4RN
Telephone: 020 7327 5693 Fax: 020 7327 5225 Email: [email protected] Website: www.lloyds.com/complaints
If you remain unhappy
If you remain dissatisfied after Lloyd’s has considered your complaint, or, in any event, after a period of eight weeks from making your complaint, you may be able to refer your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service Exchange Tower London E14 9SR
Telephone: 0800 023 4567 (for landline users) or 0300 123 9123 (for mobile users) Website: www.financial-ombudsman.org.uk Email: [email protected]
You have six months from the date of our final response to refer a complaint to the Financial Ombudsman Service.
In all communications the policy/certificate number appearing in the schedule should be quoted. The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find out more information at: www.financial-ombudsman.org.uk.
If you purchased this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process if free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr