4. Why do we use your information
The information we collect may be used by us, our employees and service providers who are acting under our instruction, for these reasons:
- To provide you with a quote including, verifying your identity and assessing your application for insurance.
- To administer and manage your insurance policy including the purchase of your policy, managing your policy, renewal of your policy and the cancellation or lapse of your policy.
- To handle claims made against an insurance policy.
- To prevent and detect fraud or money laundering including investigating suspicions of fraud and money laundering.
- To carry out internal analysis to support the pricing of insurance products and related services including, monitoring customer demographics, market trends or pricing analysis.
- To recover any debt that you owe to us.
- For training purposes to improve your customer experience.
- For reinsurance purposes.
- To comply with legal and regulatory requirements.
- To market additional products and services to you.
- To record your marketing preferences in connection with products and services.
We must always have a legal basis for processing your information. For each purposes of processing your information, we have set out our legal basis here.
4.1 Insurance Policy Renewals
For all of our annual policies, we will contact your intermediary prior to your policy expiration date with details of whether we can provide you with another insurance policy and the price of the policy, if you choose to stay with us.
For some of our policies, they will automatically renew so that you have continuity of cover. This means you need to contact us advising that you do not wish to renew otherwise the policy will automatically renew. We will always make it clear in your renewal letter if this will happen and we will always give you enough time to cancel.
4.2 Fraud prevention and detection
If you make a claim against one of our insurance policies, we will carry out checks with fraud prevention agencies and databases as detailed in this list. This helps us to prevent and detect fraud and money laundering.
If we suspect fraudulent behaviour, we may not be able to accept your claim. We investigate potentially fraudulent claims and where appropriate, we will use surveillance to assist our investigation. We may appoint fraud investigation and surveillance suppliers that are local to you to conduct these investigations on our behalf.
We will keep a record of individuals and any associated investigations to prevent and detect future fraud or money laundering.
4.3 Automated decisions
We use automated decision making to help determine the prices, policy terms, relevant products/services, when you research or ask for a quote, buy insurance, make any changes, renew or make a claim. We may also profile you based on your personal information and that provided by third parties. Profiling may be used to help determine the likelihood of a claim or policy transaction being fraudulent. If you object to an automated decision, we may not be able to offer you an insurance quotation or renewal.
4.4 Offering an insurance policy and pricing
We use your personal information to assess your application for insurance and when we can offer you insurance, we use price rating tools. We assess your insurance risk and an automated decision is produced on whether we can offer you insurance. When we can offer insurance, we use price rating tools to assess you insurance risk and product an automated decision on the price you will need to pay.
