Site Conditions and Legal Policy

By accessing this Arkel website you agree to be bound by the terms and conditions stated below. The use of the Arkel website (www.arkelundewriting.com) is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only.
• The content is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
• You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s).

Your Privacy & Security

Arkel takes your privacy seriously and we promise to respect your personal information at all times.

In this policy “Arkel”, “we” and “our” means Arkel Limited a private limited company registered at One Redcliff Street, Bristol, United Kingdom, BS1 6TP (with registered company number 11031900).

For the purposes of the Data Protection Act 1998 (the Act), the data controller is Arkel Limited.

This privacy and security statement will help you to understand the information we collect, the reasons why and the security we have put in place to ensure that it is protected.

We would like to assure you that all information is collected fairly and lawfully in accordance with the Data Protection Act 1988 (GDPR General Data Protection Regulations) and the Privacy & Electronic Communications Regulations 2003.

“GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

Our Website

Arkel is the trading name of the Arkel Limited. The Arkel website, products and services are made available to FCA authorised intermediaries and UK based policyholders only. By using this site you are deemed to have agreed to be bound by this Privacy Policy.

Collection of Information

To provide you/your customers with the Arkel products and services we will need to collect and process personal information about them and maybe others connected with their business.

• identify visitors to our website
• improve the content of our web pages
• customise the content and/or layout of pages for each individual customer
• administrate and otherwise manage insurance policies
• enable us to develop products and services to meet their current and future requirements
• carry out research on customer demographics, interests and behaviour; and send you information we think you may find useful including information about new products and services, where you have consented to be contacted for such purposes.

We may also use your data, or permit selected third parties working with us to use your data, to provide you with information about services which may be of interest to you and we may contact you about these by telephone, email or post provided always that you have consented to be contacted for such purposes.

We may disclose your personal information to linked third parties in the following circumstances:

• aggregate statistics about site visitors and customers may be disclosed in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information
• in the event that we sell or buy any business or assets we may disclose your personal data to the prospective seller or buyer of such business or assets
• if Arkel or substantially all of its assets are acquired by a third party and is included in the transferred assets
• if required to do so by applicable law or any legal obligation, or in order to enforce or apply our terms of use and other agreements; or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Arkel, the site or its visitors.

Sensitive Personal Information

In some cases, we may need to collect and process sensitive information about your customer, such as information about their health or previous criminal/alleged criminal offence by them, their family or household. We will only use personal sensitive data for the specific purposes for which you provide it, such as providing a quotation or for the administration of the policy.

Providing Information on behalf of Others

In the course of providing information about their business or themselves they may be providing information about other people. Where this is the case, please ensure that they are aware of what information is being given and how it will be used. Any sensitive information that is provided about someone else must be done with their express agreement.

Please also ensure this privacy and security statement is shown to anyone else who is covered by, or party to, any policies or services that are purchased from Arkel Limited

Disclosing Your Information

Arkel gives you/your customer access to products and services from the leading UK’s insurance and financial service companies, to do so we need to disclose relevant information to them to provide the quotation/s you or your representative(s) have requested. This data will be held in the strictest confidence and used only for the purposes it has been collected.

Fraud Detection And Prevention

Insurance providers may pass information to the Claims and Underwriting Exchange Register run by Insurance Database Services Limited. The aim of this is to help insurers check information provided and also prevent fraudulent claims. When we deal with your request for insurance, the insurer may search this Register. Under the conditions of the policy, your customer must tell us about any incident which gave rise to a claim. When we are told about an incident we will pass information relating to it, to the underlying provider.

Cookie Policy

Small text files, known as cookies, are widely used on the Internet. Arkel uses cookies to collect site usage information and to help users navigate around the site more easily. You can change your browser settings to not accept cookies but if you choose to do so this may impact your usage of this site.

For more information please refer to our Cookies Policy.

Links to Other Websites

The Arkel website can contain links to other third-party websites. Please note that the content and data collection practices of these sites are not in our control and you should read the privacy policies that are applicable to these sites

Accuracy of Data

We will do our best to keep the data held accurate and up to date. If you would like to review or update these details, then please contact us.

Monitoring of Communications

The monitoring of e-mails, calls and other communications may take place in accordance with UK law. This will be used for a number of purposes including quality control, training and preventing and detecting fraud. By using such communication methods you are consenting to this.

Security

We have put in place, and will maintain and update, sophisticated processes and technology to ensure your privacy is protected from unauthorised access and improper use. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use all reasonable efforts to prevent this.

Changes to Our Privacy Policy

The Arkel Limited privacy policy may be updated from time to time. Please check this privacy policy on a regular basis for any changes

Please e-mail any questions, concerns, comments complaints you have about this policy to:

Arkel Limited
New London House
6 London Street
London
EC3R 7LP

[email protected]